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Travelers' Choice
General FAQ
Upon arrival, everyone will be required to sign a release of liability. Youths 18 years or younger require a parent or guardian’s signature. If under the age of 19 and a guardian cannot be present to sign, please download our waiver to be printed and pre-signed by the parent or guardian. The waiver must be dated for the DAY of the tour.
You can click here to view the waiver.
We recommend you wear a bathing suit or swim shorts under the wetsuit we’ll provide you with. Some people wear a layer of polypropylene long underwear, polar fleece, or a thin wool sweater under their wetsuit. This is entirely optional, though a good idea for anyone who may get chilled easily or during cooler temperatures. Do not wear cotton while rafting as it retains cold against your body. You will get wet, so bring a towel and dry set of clothes to change into after the trip.
We provide you with a full farmer john wetsuit, a wetsuit jacket, booties for your feet, a helmet and life jacket. Spray jackets are also available upon request.
Our rafting resort is located at 12825 Squamish Valley Road, in the Squamish Valley. There is plenty of free parking on site
We offer round trip departures from downtown Vancouver and Whistler. Simply let us know if you you require a Vancouver or Whistler Departure when you make your reservation on select trips.
You may also want to consider renting a car to allow you more flexibility to explore the many attractions in the area after your rafting adventure.
This is NOT recommended as there is high potential for your camera to get wet or damaged. There is also nowhere to store your camera on the raft or on your body. Our bus drivers will be taking photos of you during the trip and you will be able to view and purchase them once you have returned to the rafting base.
We run our rafting trips from May through September. Our rivers are unique because they are fed by snow pack melting high above on the glaciers, this helps ensure steady flows all season long.No matter when you choose to raft with us you’ll have an amazing time! Check the website for current dates and availability.
We sit up to 8 people per raft, plus 1 guide.
We try our best to keep groups together, however, this is not always possible depending on the number of guests we have booked that day. If you would like to ensure your group stays together we recommend "Booking a Boat".
Trips run rain or shine. If the forces of Mother Nature are too great, making the river conditions unsafe to raft or there are any other circumstances beyond our control, we retain the right to cancel the trip. We will rebook your rafting adventure for another day or issue a full refund.
We require you to check in 30 minutes prior to your tour. Refunds will not be given to those who are late.
Groups of 1-7 guests: We have adjusted our cancellation policy to 48 hours notice in order to receive a full refund.
Groups of 8+ guests: For groups we have a 7 day cancellation policy in order to receive a full refund. For groups of 25+ we have a 2 week cancellation policy.
All cancellations are subject to a 5% administration fee regardless of the time the cancellation is requested
Before your trip, we provide a full safety briefing, and ensure that you are aware that with any adventure activity like this, there are inherent risks.
However, Canadian Outback Rafting has an outstanding safety record. All of our guides are fully certified to the highest standards of the British Columbia Rafting Outfitters Association(BCROA). Our rafting guides are also very experienced and have extensive training in safety, first aid, risk and incident management and prevention.
We strongly encourage you to NOT participate in the on-river portion of the trip if you do not feel comfortable doing so at any time prior to departure, or even during the trip itself.
We take full payment via credit card at the time of booking. We do require that you pre-book as we need to know ahead of time how many people are coming on the tour to ensure we have enough guides, rafts for everyone
Absolutely! First timers are more than welcome. We provide you with all the safety equipment and instructions. There is no experience necessary
We take bookings months in advance or even the day before. It is up to you how last minute you want to leave your booking. By leaving it to the last minute, you take the risk that there will not be any space left during the tour time which you desire
Yes, there is plenty of parking at the Rafting base free of charge
No, we do not have lockers at the rafting base. We suggest you leave all valuables including jewelry at home or in your hotel room. If this is not possible you can also leave valuables locked in your car. Please note that Canadian Outback Rafting is not responsible for any items that are left behind by accident.
Unfortunately, there is no on-site store or restaurant at our rafting resort. We do have granola bars and chips for sale. Please bring any snacks and water with you. We are located a short drive from downtown Squamish where you will have access to all amenities. For suggestions, be sure to ask our staff!
The rafting check in location has washrooms, as well as separate male and female changing areas. We also have fun amenities like volleyball courts and picnic areas you can enjoy before and after your trip. There is plenty of free parking available.
Anyone who has consumed alcohol or any form of narcotics prior to departure will not be allowed on the rafting trip and will forfeit any refunds. We also recommend avoiding heavy drinking the night before the trip. We suggest stag groups plan their night of partying for after the rafting trip rather than the evening before. Clients are welcome to bring their own alcohol to the rafting resort to consume in moderation after the trip.